Frequently Asked Questions
Everything you need to know about our handcrafted footwear and services.
How long does shipping take for my order?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on customs processing.
What is your return policy for footwear?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure shoes are tried on a carpeted surface to avoid sole damage.
Are your shoes true to size?
Our footwear generally follows standard UK sizing. We recommend consulting our detailed size guide or contacting our specialists if you are between sizes.
Do you offer a repair or resoling service?
Yes, we provide a comprehensive refurbishment service for our Goodyear-welted boots and shoes to ensure they last for decades.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How should I care for my leather boots?
We recommend using high-quality cedar shoe trees, applying a matching cream or wax polish regularly, and allowing 24 hours between wears to let the leather breathe.